One place to understand your money tools.

Accounts, balances, and currencies

A customer can hold supported currency accounts and select a default account and display currency. The display currency helps present a unified view; it does not change the underlying currency of an account or transaction. Available currencies and account actions can differ by customer, country, verification status, and service availability.

Exchange quotes can change before confirmation. The confirmation screen should show the source amount, destination amount, exchange rate, and any applicable fee. A completed exchange appears in account activity.

Payments, requests, and bank transfers

Transfers inside Zeelark

Customers can create a unique payment tag and use supported tags to send or request money. Always verify the recipient, amount, currency, and any note before authorization. Completed internal transfers normally update both customers' account activity.

Transfers between your own accounts

Wallet transfers move value between eligible accounts owned by the same customer. If the currencies differ, the app displays the exchange calculation before confirmation.

Bank transfers

A bank transfer will undergo thorough review. Timing depends on the destination, banking network, compliance checks, cut-off times, and service availability. A pending or processing transfer is not the same as a completed payout. Final payouts may be labeled as "posted" or "settled" by the banking network.

Cards and card security

Eligible customers can request, view and use supported virtual cards, users can keep track of, and manage card activities. Freezing a card pauses card use where supported; unfreezing restores availability. A permanent closure, replacement, or security block is a different action and may require support review when necessary.

Card PIN changes require a one-time code sent to the verified email address or phone number. Sensitive card details and PINs should never be shared in chat, email, support tickets, or screenshots. The app may require a transaction PIN for sensitive or card-related actions even when the account is already signed in.

Crypto services

Eligible customers may access supported crypto-related services, which can include trading, staking, and portfolio management features. Eligibility criteria and service availability vary by customer, jurisdiction, and offering as well as Zeelark's own assessment of a customer. In summary, Zeelark operates a managed investment model for fiat and crypto assets, enabling customers to invest in a diversified portfolio using their preferred trading parameters, with a dedicated trader managing the position on their behalf. The application offers a user-friendly interface for monitoring and managing these investments; it does not, however, constitute direct ownership of the underlying crypto assets. The app does not offer direct purchase or sale of crypto assets, and it does not facilitate trading on external exchanges. Customers may fund their accounts and withdraw funds to external exchanges at any time, subject to the applicable verification, screening, and network requirements described above. The app instead provides a managed investment experience in which professional traders act on your behalf within a single platform. Traders may execute transactions through third-party brokers and exchanges and stream performance data to the app; you do not have direct access to, or control over, those brokers, exchanges, or accounts. Trader activity is governed by a secure and transparent policy that limits authorized actions in order to reduce the risk of fraud and of losses you have not consented to.

Crypto access can require a separate application, risk acknowledgements, and review. Supported assets, networks, deposit availability, withdrawal availability, prices, and limits can change. A market price is an estimate until the customer confirms an available quote.

For deposits, use only the asset and network shown by the app. Sending an unsupported asset or using the wrong network can cause permanent loss. Blockchain transactions may be irreversible, delayed, or visible publicly. Deposits sent from sanctioned entities will be permanently lost forever. Please DO NOT send crypto assets from sanctioned entities into your crypto wallet.

For withdrawals, verify the address, asset, network, amount, and fee before authorization. A submitted withdrawal may remain under review before being credited. Withdrawals to unsupported or sanctioned exchanges, banks, countries, regions or states will not be processed. Withdrawing to any of the above stated entities may prompt an alert system to the appropriate authorities for compliance with governing laws.

Cryptoassets can be volatile and customers can lose asset value sharply. Crypto information in the app is not personal financial, legal, or tax advice. Regulatory protections depend on the service, asset, provider, and country. Refer to your financial advisor to help determine whether this is the right investment for you

Managed investment experience

Eligible customers may review available managed strategies or trader profiles and submit a trading position for review, selecting their preferred trader to oversee the position through to completion. When a trade is initiated, the customer's capital is held in a secure, segregated pool rather than being transferred directly to the trader. The trader is granted access only to a dashboard showing the amount authorized for trading, and not to the location in which the funds are held. Traders may influence how capital is allocated for market activity, but they cannot move, withdraw, or otherwise access those funds. This structure allows professional traders to generate returns on the customer's behalf without access to the customer's wallet or bank account. Customers can follow the progress of a position and provide a rating once the experience is complete. Each position carries its own amount, duration, fees, status, and settlement information.

Sign-in, app lock, and account protection

• Supported sign-in methods include password login, verified Google sign-in, or a one-time email code.
• The authorization PIN approves sensitive actions and unlocks the app after inactivity when app lock is enabled.
• Turning app lock off requires the authorization PIN. Turning it on does not.
• Changing an authorization PIN or card PIN requires email verification with a one-time code.
• Trusted devices can be reviewed and revoked. A revoked device must complete a full sign-in again.
• Repeated incorrect PIN attempts, unusual activity, or compliance concerns will restrict access and/or open a recovery case.

Zeelark support will never ask for a password, full card PIN, authorization PIN, or one-time code in a chat, ticket, email, or phone call. If someone asks for one, stop and open a support ticket from the app.

Notifications and email

Customers can control routine email and push preferences where available. Essential security and service messages will still be sent regardless of email alert preference,these includes password resets, one-time codes, account-security events, recovery updates, and support-ticket replies. Push delivery support is rolling out in batches and availability may vary by location, device type and browser permissions.

Getting help

Open Help and support from the Profile area. Get help opens the ticket system, where a customer can create a ticket, review replies, and attach up to two relevant screenshots. Ticket replies are emailed to the verified address. Recovery cases contain security or account-review updates and are separate from ordinary support tickets.

Customers can Open live chat witha support eam member swiftly from the main Help and support screen. If the messenger is unavailable, create a ticket we read and respond to all tickets. Never include a PIN, password, one-time code, private key, seed phrase, or complete card number in a ticket, screenshot, or live-chat message.

Installing the web app

Android and supported desktop browsers

Use the in-app installation prompt when it appears. If it was dismissed, the browser can show it again after seven days unless Never show this again was selected. Browser menus can also offer Install app or Add to Home screen.

iPhone and iPad using Safari

1. Open Safari's three-dots menu at the bottom right.
2. Tap Share.
3. Scroll down and tap Add to Home Screen.
4. Leave Open as Web App switched on, then tap Add.

When an update is ready, use the app's Refresh or Update action. If an old screen remains, fully close and reopen the installed app after updating.

Common questions

Why is an action unavailable?

Availability can depend on verification, account status, country, limits, provider status, or a pending review. Check the message on the relevant screen and use support if it does not resolve.

Can a completed transfer or crypto transaction be cancelled?

Many completed internal transfers and blockchain transactions cannot be cancelled. Contact support immediately if you believe an action was unauthorized, but recovery is not guaranteed.

Why is a balance or price different from an earlier screen?

Balances change with posted activity. Exchange and crypto prices can move between viewing and confirmation. Use the final confirmation and receipt as the transaction record.

Does live chat replace a support ticket?

No. Use tickets for issues that require attachments, a durable reference, investigation, or later follow-up. Live chat is best for general questions and quick guidance.

What should I do if I cannot sign in?

Try an available sign-in method, use password reset where appropriate, and follow any recovery access shown. If access remains blocked, open the public app and follow the account-recovery guidance provided on screen.